Last Updated: 02.18.2025
Thank you for shopping with us! We strive to ensure customer satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and obligations.
Returns
We accept returns within 30 days of purchase, provided the item meets the following conditions:
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The product is unused, in its original packaging, and in the same condition as received.
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A valid proof of purchase (such as order confirmation) is provided.
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Certain items, such as digital products, personalized items, and perishable goods, are non-returnable.
To initiate a return, please contact our support team at info@ebdepop.com with your order details. Once your return is approved, we will provide instructions on how to send the item back.
Refunds
Upon receiving and inspecting the returned item, we will process your refund. Refunds are issued to the original payment method used during the purchase. Please allow 30 business days for the refund to be reflected in your account.
Refunds may not be granted under the following circumstances:
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Items returned after the 30-day return window has expired.
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Products damaged due to misuse, negligence, or improper handling.
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Non-refundable items as specified in our policy.
Order Cancellations
Orders can be canceled before they are shipped. Once an order has been dispatched, it will be subject to our return policy.
Exchanges
We offer exchanges for defective or damaged products. If you receive a damaged item, please contact us within 30 days of delivery with proof of the damage.
Late or Missing Refunds
If you have not received a refund within the expected timeframe, please check with your bank or payment provider. Processing times may vary. If the issue persists, contact us at info@ebdepop.com.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at info@ebdepop.com.
