Frequently Asked Questions
Orders
How do I place an order?
Add items to your cart and check out securely. We accept Visa, Mastercard, AMEX, PayPal, Apple Pay and Google Pay.
Can I change or cancel my order?
Email support@ebdepop.com within 12 hours. After dispatch, changes are not possible.
Shipping
Where do you ship from?
All orders ship from Sri Lanka.
Which carriers do you use?
DHL Express and FedEx only — premium, fully tracked door-to-door.
How long does delivery take?
Approximately 7 business days after dispatch, depending on destination and customs processing. Delivery dates are estimates, not guarantees.
Which countries do you ship to?
USA, UK, Australia, Canada, Netherlands, Denmark, Norway, Switzerland, Saudi Arabia, UAE, France and Belgium.
How do I track my order?
Your tracking number is emailed on dispatch — or use our Track Your Order page.
Will I pay customs or import duties?
Any import duties or taxes are the buyer’s responsibility.
Returns & Refunds
What is your return policy?
Our voluntary change-of-mind policy allows requests within 30 days from delivery for unopened, unused items. Your statutory cancellation and faulty-goods rights are unaffected; see the full returns policy.
What if my item is damaged?
If an item arrives damaged, faulty or incorrect, contact us promptly with your order number and photographs. Damage caused after delivery by misuse may not qualify for a voluntary return. Our reporting requests and voluntary return exclusions do not limit statutory consumer rights.
Our Products
Are your products natural?
Ingredients vary by product. A natural origin does not establish safety. Contact us for the complete original label and ingredient list before purchasing.
Are they suitable for sensitive skin?
Suitability depends on the product and its ingredients. We cannot confirm suitability for sensitive skin without verified label information. Follow the original manufacturer warnings; do not use if you cannot confirm suitability.